1. Introduction
ZW999 ("the Platform", "we", "us") takes the privacy of its users seriously. This Privacy Policy describes how ZW999 collects, processes, stores and protects the personal information of individuals ("you", "the User") who register and use the platform. It covers all ZW999 services including Sports Betting, Live Casino, Slots, Fish Games, Bingo and the VIP loyalty programme.
By registering an account on ZW999 you acknowledge that you have read this Privacy Policy and consent to the collection and use of your data as described here. If you do not agree with any part of this policy, you should not register or continue using the platform.
This policy is intended for users in Pakistan and is written in English for Pakistan (en-PK). ZW999 may update this policy periodically. The date at the top of the page reflects the most recent revision. Continued use of ZW999 after an update constitutes acceptance of the revised policy.
Read alongside the Terms: This Privacy Policy works together with the ZW999 Terms and Conditions. Where a matter is covered in both documents, the Terms govern the contractual relationship and this policy governs data handling specifically.
2. Data We Collect
ZW999 collects two broad categories of personal data: information you provide directly and information generated automatically through your use of the platform.
2.1 Information You Provide
- Registration data: Full name, date of birth, email address, username, password (stored as a secure hash) and contact number provided at the time of account creation.
- Identity verification documents: CNIC, passport or other government-issued identity documents submitted when ZW999 requests verification. Proof of address documents such as a utility bill or bank statement.
- Payment information: JazzCash account details, Easypaisa number, Raast identifier, bank account details, card details and other payment method information used for deposits and withdrawals. See Section 6 for specific payment data handling.
- Support communications: Messages, emails and chat logs sent to ZW999 support, including the content of your queries and the responses provided.
- Voluntary profile information: Any additional information you choose to add to your ZW999 account profile beyond what is required at registration.
2.2 Automatically Collected Information
- Device and browser data: Device type, operating system, browser type and version, screen resolution and device identifiers used to optimise the platform experience on your hardware.
- Connection data: IP address, approximate location derived from IP, time zone and internet service provider information collected at login and during active sessions.
- Session and activity data: Login times, session duration, pages visited, games played, bets placed, stakes, results, bonus activity and navigation patterns within the ZW999 platform.
- Transaction records: Full history of deposits, withdrawals, bonus credits and internal balance transfers within ZW999.
- Cookie and tracking data: Session identifiers, preference cookies and performance measurement data. See Section 9 for detailed cookie information.
3. How We Collect Data
ZW999 collects data through the following means:
- Direct input: Information you enter into registration forms, verification submission screens, deposit and withdrawal request forms and support channels.
- Platform interaction: Data generated automatically as you use the platform — every game round, bet, login and page view generates server-side log entries.
- Payment processors: Transaction confirmation data returned by JazzCash, Easypaisa, Raast and other payment services when a deposit or withdrawal is processed.
- Third-party game providers: Game round outcome data, session duration and stake information returned from the game servers of ZW999's Casino, Slots and Fish Games providers.
- Cookies and similar technologies: Small data files stored by your browser that allow ZW999 to maintain your session, remember settings and measure platform performance. See Section 9.
4. How We Use Your Data
ZW999 uses the personal data it collects for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, identity documents | Contract performance |
| Processing deposits and withdrawals | Payment details, transaction records | Contract performance |
| Identity and age verification | CNIC, date of birth, identity documents | Regulatory obligation / contract |
| Fraud prevention and security | IP address, device data, transaction patterns | Legitimate interest |
| Customer support | Account data, support communications | Contract performance |
| Platform improvement | Session and activity data, device data | Legitimate interest |
| VIP programme management | Activity data, transaction records | Contract performance |
| Responsible gaming monitoring | Session data, betting and loss patterns | Legitimate interest / user welfare |
| Promotional communications | Email address, activity data | Consent |
ZW999 does not use your personal data for automated decision-making that produces significant legal or similarly significant effects without human review being available. If you believe an automated decision has been applied to your account incorrectly, contact support to request a review.
5. Data Sharing
ZW999 does not sell, rent or trade your personal information to third parties for their marketing purposes. Data is shared with third parties only in the circumstances described below.
5.1 Service Providers
ZW999 works with third-party service providers to operate the platform. These include game software providers, payment processors, identity verification services, hosting and infrastructure providers and customer support systems. These providers have access to only the data necessary to perform their specific function and are contractually prohibited from using your data for any other purpose.
5.2 Legal Requirements
ZW999 may disclose personal data where required by law, court order or legitimate request from a government authority. In such cases ZW999 will disclose only what is legally required and will notify the affected user where legally permitted to do so.
5.3 Fraud Prevention
ZW999 may share data with fraud prevention organisations or other gaming platforms as part of industry-standard anti-fraud cooperation. This is done to protect users and the platform from financial crime and account abuse, not for commercial purposes.
5.4 Business Transfers
In the event of a merger, acquisition or sale of ZW999 or its assets, user data may be transferred as part of that transaction. Affected users will be notified and the acquiring party will be bound by this Privacy Policy or an equivalent standard.
No third-party marketing: ZW999 does not share your email address, phone number or personal details with external advertising networks or marketing companies. If you receive unsolicited marketing claiming to be from ZW999, it is not from us — please report it to support.
6. Payment Data
Payment information — including JazzCash account numbers, Easypaisa mobile wallet details, Raast identifiers, bank account numbers and card details — is handled with additional care given its sensitivity.
ZW999 uses encrypted connections for all payment-related data transmission. Card details are processed through PCI DSS compliant payment gateways and are not stored on ZW999's servers in full. JazzCash and Easypaisa transaction data is exchanged via the relevant providers' secure APIs.
ZW999 retains transaction records — amounts, dates, reference numbers and payment method identifiers — for fraud prevention, dispute resolution and regulatory compliance purposes. These records are retained for the period specified in Section 8.
Payment method details are linked to your account for the purpose of processing your withdrawal requests. Withdrawals are sent only to payment methods that have been verified as belonging to the account holder. ZW999 does not initiate payments to third-party accounts.
7. Data Security
ZW999 implements technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure and destruction. Key security measures include:
- TLS encryption for all data in transit between your browser and ZW999 servers
- Encrypted storage for sensitive personal data and payment identifiers
- Secure password hashing — your password is never stored in a recoverable form
- Access controls limiting which ZW999 staff can access personal user data, on a need-to-know basis
- Regular security assessments of platform infrastructure
- Session management controls that log accounts out after periods of inactivity
No security system is entirely impenetrable. ZW999 cannot guarantee that data will never be compromised in circumstances beyond our control. In the event of a breach affecting your personal information, ZW999 will notify you as described in the feature cards above and take immediate steps to contain and remediate the issue.
Your responsibility: Account security is a shared responsibility. Use a strong, unique password for your ZW999 account. Never share your login credentials and log out after sessions on shared devices. Contact support immediately if you notice suspicious activity on your account.
8. Data Retention
ZW999 retains personal data for as long as your account is active and for a defined period after account closure. Retention periods vary by data type:
- Account registration data: Retained for the duration of your account and for five years after account closure for fraud prevention and dispute resolution purposes.
- Transaction records: Retained for seven years from the date of each transaction for financial record-keeping purposes.
- Identity verification documents: Retained for five years following account closure or the date of verification, whichever is later.
- Support communications: Retained for three years from the date of the communication.
- Session and activity logs: Retained for two years for security monitoring and platform improvement purposes.
- Marketing consent records: Retained for three years from the date of consent or until consent is withdrawn, whichever is earlier.
After the applicable retention period, data is securely deleted or anonymised. Anonymised data — where no individual can be identified — may be retained indefinitely for aggregate analysis and platform improvement purposes.
9. Cookies and Similar Technologies
ZW999 uses cookies and similar browser storage mechanisms to make the platform work properly and to understand how users interact with it. The following categories of cookies are used:
9.1 Essential Cookies
These are required for ZW999 to function. They maintain your login session, remember your language and display preferences, and enable secure processing of your transactions. Essential cookies cannot be disabled without breaking the platform — if you object to them you should not use ZW999.
9.2 Functional Cookies
These remember your game preferences, recently played titles and display settings so the platform feels consistent across sessions. Functional cookies are enabled by default but can be cleared through your browser settings. Clearing them will reset your preferences on the next visit.
9.3 Analytics Cookies
ZW999 uses analytics tools to understand how the platform is used in aggregate — which sections are visited most, where users encounter difficulty and how performance varies across different devices. This data is anonymised and is not linked to individual user accounts. Analytics cookies can be blocked through your browser settings without affecting your ability to use ZW999.
ZW999 does not use third-party advertising or behavioural tracking cookies. You will not see ZW999-related advertising following you around other websites based on your activity on the platform.
Managing cookies: You can view and delete cookies stored by ZW999 through your browser's privacy or settings menu. Major browsers including Chrome, Firefox, Edge and Safari all provide cookie management tools. Note that clearing essential cookies will log you out of your current session.
10. Your Rights Over Your Personal Data
As a ZW999 user, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting ZW999 support.
10.1 Right to Access
You may request a copy of the personal data ZW999 holds about you. We will provide this within a reasonable timeframe, typically within 30 days of a confirmed request. Access requests may be subject to identity verification before data is released.
10.2 Right to Correction
If any personal data ZW999 holds about you is inaccurate or out of date, you may request that we correct it. For name and identity changes, documentary evidence will typically be required. Contact details and some preferences can be updated directly through your account settings.
10.3 Right to Deletion
You may request deletion of your personal data. ZW999 will process deletion requests subject to any legal obligations requiring retention of certain records — for example, transaction records required for financial compliance cannot be deleted on request before their mandatory retention period expires. ZW999 will inform you of any data that cannot be deleted immediately and the reason why.
10.4 Right to Restrict Processing
You may request that ZW999 restrict the processing of your data in certain circumstances — for example, while a correction request is under review. Restricted data will not be used for platform operations beyond storage during the restriction period.
10.5 Right to Withdraw Consent
Where ZW999 relies on your consent to process data — primarily for promotional communications — you may withdraw that consent at any time. Withdrawal of consent for marketing will not affect ZW999's ability to process data for operational purposes under other legal bases. You can manage communication preferences through your account settings or by contacting support.
11. Minors
ZW999 is strictly for adults aged 18 and above. ZW999 does not knowingly collect personal data from individuals under 18. If ZW999 identifies that an account has been registered by someone under 18, the account will be suspended immediately, all data associated with it will be flagged for deletion, and any balance will be forfeited in accordance with the Terms and Conditions.
If you believe a minor has registered on ZW999 using false information, please contact support immediately at [email protected] (this is a text reference — not a clickable link). ZW999 takes child protection seriously and will act on verified reports promptly.
12. Updates to This Policy
ZW999 may update this Privacy Policy from time to time. Changes that materially affect how your data is used — for example, a new data sharing arrangement or a significant change in retention periods — will be communicated through an account notification or email to your registered address at least 7 days before the change takes effect.
Minor clarifications and formatting updates may be made without advance notice. The "Last Updated" date at the top of this page reflects the most recent revision. We recommend checking this page periodically, particularly before making significant transactions on ZW999.
If you do not agree with an updated Privacy Policy, you may close your account before the change takes effect by contacting support. Continued use of ZW999 after the effective date of any update constitutes acceptance of the revised policy.
13. Contact Us About Privacy
For any questions, concerns or requests related to this Privacy Policy or your personal data on ZW999, please contact our support team. Support is available 24/7 through the live chat function within the platform.
You can also reach ZW999 by email at [email protected] — this is a text reference only. Please include your registered username, the nature of your request (access, correction, deletion etc.) and any relevant details to help us process your request efficiently.
For matters related to the responsible gaming tools available on your account, visit the Responsible Gaming page. For the full platform rules that govern your use of ZW999, refer to the Terms and Conditions.
ZW999 aims to respond to all privacy-related requests within 30 days. Complex requests involving large volumes of data or requiring legal review may take longer, in which case we will acknowledge your request and provide an estimated timeline.
Your privacy matters: If something in this policy isn't clear, contact support before registering rather than after. We'd rather answer a question upfront than have a user feel their data was handled in a way they didn't understand or agree to.